Terms & Conditions

Please read these terms carefully before using our services. Last updated on 20 December, 2025.

These terms and conditions (“Terms”) govern the use of ChefChoiceMenu website and mobile application. The company TingleTaste LLP is the sole and exclusive owner of the brand ChefChoiceMenu. By visiting, using, or interacting with the Platform, Users accept to be bound by these Terms.

1. Services

1.1 The Company provides the Platform for Users to render services as chefs and event management professionals ("Service Partners") for end customers.

1.2 Users must register to provide services. Registration allows access to bookings for personal or corporate events.

1.3 Service Partners are engaged solely for providing services via the Platform and no employer-employee relationship is created.

2. Registration & Membership

2.1 Users must provide accurate personal info (name, email, mobile, etc.) to register.

2.3 Service Partners must add professional details: experience, photos, identity proof, and cuisine specialization.

Registering does not guarantee fixed bookings or income. Frequency depends on demand and skill set.

3. Bookings

3.1 Customers select date, time, location, and menu. Service Partners are allocated based on availability.

3.3 Partners must accept bookings within 2 hours of confirmation.

3.5 Partners must verify OTP from Customer before starting service.

3.6 Partners must clean the event location and mark the booking as completed via OTP before leaving.

Key Responsibilities

  • Ensure required equipment/ingredients are available.
  • Handle equipment with care.
  • Update availability regularly (notify 2 days prior for unavailability).
  • Maintain your own Service Kit (provided against deposit).

4. Service Partner Conduct

  • Arrival: Inform customer of ETA. Check for specific house rules (e.g., no shoes).
  • POC: Identify one Point of Contact for coordination.
  • Hygiene: Check ingredient freshness. Maintain food temperatures (Hot > 60°C, Cold < 4°C).
  • Service: Serve on time, take feedback, pack leftovers efficiently.
  • Uniform: Always wear clean ChefChoiceMenu uniform and maintain a hygienic kit.

5. DOs and DON'Ts

DOs

  • • Arrive in spotless chef jacket/uniform.
  • • Keep nails trimmed, hands washed properly.
  • • Keep raw and cooked food separate.
  • • Clean and wash all used utensils.
  • • Leave kitchen clean and sanitized.
  • • Keep customer informed at all times.

DON'Ts

  • • Keep long hair open.
  • • Use excessive makeup or strong fragrances.
  • • Handle food with bandages or unwashed hands.
  • • Pile dishes or make mess.
  • • Thaw food on counter.
  • • Leave waste unattended.

6. Fees & Payment Terms

Service Partners quote expected remuneration during signup. Fees are paid within 3 days of a Completed Booking via bank transfer.

Note: Company retains a commission. Fees are exclusive of taxes. Partner bears travel/setup costs.

Training & Ratings

Minimum Rating

Partners must maintain a Minimum Average Rating. Falling below this may lead to deactivation. Higher ratings improve booking chances.

SOP Adherence

Strict adherence to Standard Operating Procedures (SOPs) is mandatory.

Obligations & Prohibitions

Users must ensure safety, legality, and professionalism at all times. Prohibited activities (harassment, illegal substances, false info) will lead to immediate account termination and legal action.

Company reserves right to terminate accounts for violations.

Customer Cancellation & Refund Policy

Updated 10th December, 2025

TimelineRefund (%)
Before Service Partner assignmentFull Refund
No show by Service PartnerFull Refund
Assignment confirmed UNTIL ingredients dispatched OR
12 hours before ETA		50% Refund
Customer missed booking / No one at location OR
Ingredients/Equipment not ready upon Partner arrival		No Refund

* Refunds are processed within 10-15 business days to original source. Company Cancellation due to unavoidable incidents = Full Refund.

Chef/Caterer Partner Policy

Refunds: Not applicable for Partners after payment is made.

Cancellation: Partners allowed 1 cancellation/month (must be 72h prior). Calculated monthly. Excess cancellations affect rating and leads.

Contact Us

Have questions?

Our support team is here to help you.

support@ChefChoiceMenu.com

Disclaimer: The Company may amend these Terms and Policies at any time. Continued use of the Platform implies consent to amended terms.